Got Questions? We’ve Got Answers!

  • How can I find the product I need on Medical Empire?

    You can start by clicking on a specific category from the list of categories at the top of the toolbar on the site to view all the products in it, but if you are sure of the product you want, all you have to do is type the name of the product or brand in the search bar at the top of the page and click on search.

  • How do I make a purchase from Medical Empire?

    All you have to do is add the product you have chosen to the shopping cart by clicking on the (add to cart) button, then go to the cart, fill in the required data, and then click on confirm order.

  • Are there additional fees after ordering from Medical Empire?

    You will not pay additional fees when purchasing from Medical Empire, as all cost will be displayed at the final step of placing the order.

  • Do the products include free installation service?

    Free installation service is available in some very exceptional cases, so be sure to review the product description for more details about the installation service, and if you are not sure, you can contact the customer service center.

  • How do I know if the product includes a warranty or not?

    The warranty period is displayed with the specifications of the device, if any, and in case of uncertainty, you can contact customer service.

  • How can I use the warranty?

    The seller is providing warranty not Medical Empire, where you can benefit from the warranty by submitting the attached warranty card to the authorized service center of the seller, and you can contact customer service to inquire about the maintenance centers of this seller.

  • Are there special offers for companies or large orders?

    We work to provide the best prices and services for companies and commercial services everywhere in Egypt.

  • What is the time limit for receiving orders?

    The time of receiving the order depends on the type of products required and on the province to which it will be delivered. For more details, you can review the shipping policy or contact customer service.

  • Can I exchange or return the product after ordering?

    You can exchange or return the product as long as it is within the permitted period and on the specified conditions. For more details, please review the exchange and returns policy or contact customer service.

  • What are the payment methods available for the purchase?

    There are many payment methods, you can pay upon receipt or by credit card, and you can contact customer service for more details.

  • Can I cancel my order at any time?

    You can cancel the order through your account and manage your requests completely, and you can contact the Help Center to inquire about all the details.

  • Why are there different prices for the same product?

    We have many sellers selling the same product and this allows you to choose your favorite seller considering their reviews and offers. When a product is sold by different sellers, you will find the alternatives available on the product page.

  • What do I do if my order is delayed?

    Make sure that we do our best to deliver your order as quickly as possible, but there may be delays for any reason and you can contact Customer Service to find out when your order will arrive. For more inquiries, please contact customer service or contact us through e-mail.